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Our purpose is to end homelessness for every person who walks through our doors, with care and without judgement.

We share a passion to provide a voice for the most vulnerable and to give them the tools to rebuild their lives. We create respectful environments and provide services that are easily accessible.

Like many not-for-profit organisations, we value warm-heartedness and kindness in our employees. What sets our team members apart? Tenacity.

Read more about our Mission and Values here.

Our team is made up of full-time and part-time professionals, working across social work, health and business services. 

Aboriginal and Torres Strait Islander peoples are encouraged to apply.

What we can offer

The health and wellbeing of our employees is really important to us. That’s why we offer an employee assistance program (EAP), flu vaccinations, access to bicycles, self-care seminars and an extra day of leave - a ‘Ferris Bueller Day'.

As well as the option to salary-package (part-time and full-time employees only) we support our team with professional development, mentoring and training opportunities.

Current vacancies

Current vacancies are advertised here and on Seek.  

Wellbeing Centre Officer 

Are you passionate about ensuring positive outcomes for people experiencing homelessness?  Are you willing to be challenged by your role?

Hutt St Centre is seeking a Wellbeing Centre Officer to join their team.

Key responsibilities

  • Engage with clients in a non-judgemental and respectful manner that aligns with HSC’s vision and mission statement, providing information and support in a timely and accurate manner.
  • Facilitate client access and involvement in Wellbeing Centre based facilities, activities, HSC services and programs. 
  • Using electronic database(s) to capture vital client information and service engagement. 
  • Writing clear, concise and timely case notes in the appropriate client database. 
  • Accurately complete Initial Service Assessment (ISA) when new client presents to the Wellbeing Centre and ensure that all data is entered into Penelope on the day of the event. 
  • Accurately complete Returning Service Assessment (RSA), when returning client absent for a minimum of 90 days, presents to the Wellbeing Centre and ensure that all data is entered into Penelope on the day of the event. 
  • Ensure the provision of client support through responding to client enquiries, providing up to date service information, referring clients to the appropriate service and scheduling appointments with specialist services.
  • Ensuring that confidentiality is observed and that professional boundaries are maintained at all times.
  • Implement client behaviour management processes as required.
  • Ensure work area opening, closing and daily operational procedures are adhered to.
  • Develop positive working relationships with volunteers and visiting services in the Wellbeing Centre and providing direction and responding to their queries as needed.
  • Collaborate with all client service areas to sustain referral and appointment booking processes to all programs and services.
  • Assist in the development and achievement of team and organisational goals by actively participating in team meetings, staff training, as well as internal/ external committees and groups.
  • Adhere to all client related policies and procedures and aim to consistently deliver a high standard of service to our client group.
  • Acquire knowledge about HSC client services and resources available.
  • Contribute to building and maintaining a positive workplace culture by sharing knowledge and experience with colleagues and volunteers.
  • Maintain a safe and clean working environment.
  • Work in and with other teams during rostered shifts, as required.
  • Any other reasonable duties as required.

Skills and Experience

  • Previous experience in working with people whose lives are impacted as a result of homelessness or similar experience with a sound knowledge of homelessness; mental health issues; alcohol and other drug use. 
  • A working knowledge of community services practices including writing of appropriate and effective case notes.
  • Ability to contribute to a team environment and display flexibility in response to changing priorities.
  • Ability to work under pressure and respond to competing needs and demands of clients. 
  • High level written and verbal communication skills, with particular experience in the provision of information and responding to client enquiries. 
  • Previous experience in working with and providing support to a small group of volunteers.
  • Highly proficient level of computer literacy, including Microsoft office, database systems and the ability to undertake administration functions using computer software.
  • Working knowledge of confidentiality and information sharing guidelines.
  • Proven ability to assess needs and risks of clients.
  • Ability to prioritise tasks and have effective time management skills.
  • Experience using Penelope database is highly regarded, or similar CMS databases.
  • Some out of hours work may be required.

Next steps

Contribute your skills in support of people on the journey to rebuild their lives. Apply now for the role of Wellbeing Centre Officer.

Click here for a copy of the Position Description.

For more information, please contact to arrange a confidential discussion.

Aboriginal and Torres Strait Islander people are encouraged to apply.